Written to be read. If something here does not match what you were told on a call, tell us and we will sort it out rather than point at a clause.
These terms govern your use of this website and any dealing you have with Fleetser through it. Using the site, sending an enquiry or placing a bid means you accept them.
Fleetser sells fleets of vehicles to businesses. By enquiring, bidding or buying you confirm that you are acting for a business, trade or profession and not as a consumer. Consumer protection rules, including the fourteen-day right of withdrawal for distance selling, do not apply to a business purchase, and the terms below are written on that basis.
If you are not buying for a business, do not bid. Tell us instead and we will explain what we can and cannot do for you.
We work in one of two ways, and the difference matters.
We introduce a buyer to a seller, help both sides agree terms, and arrange inspection and freight where asked. The contract of sale is between you and the other party. We are not a party to it, we do not own the vehicles, and we do not give warranties about them. What we do warrant is our own work: the introduction, the inspection if you commissioned one, and the logistics if we arranged them.
Sometimes we buy stock outright, including whole city tender fleets, and sell it on. Where that is the case we are the seller, and our own terms of sale apply to that transaction: description, title, risk, payment and delivery all sit with us.
Every quotation and order confirmation states which of the two applies. If a listing or a conversation has left you unsure which one you are in, ask before you commit, and we will put it in writing.
Most of what a listing says comes from the seller: quantity, year, condition, average distance travelled, spare parts, and whether the vehicles can be released from the operator backend. We pass it on in good faith and we say where it came from, but unless a FleetReport has measured something, it is the seller’s account and not our verified finding.
Photographs show the fleet as we or the seller found it. Availability and prices change, sometimes within a day. Nothing on this site is an offer capable of acceptance: a deal exists when both sides have signed, not when a page has been read.
A FleetReport is a paid inspection carried out at the seller’s location on an agreed date. It reports what was measured on a sample of the fleet on that day: battery state of health, mechanical and cosmetic grades, counts, backend release status and the documents that exist. Scope and price are confirmed before anything is charged.
It is a snapshot of a sample, not a warranty over every unit, and not a prediction of condition on arrival. Vehicles can be moved, used or damaged between inspection and collection. Where a fleet arrives materially different from a FleetReport we commissioned, tell us and we will take it up with the seller and stay in it with you.
Some fleets sell to a deadline instead of at a fixed price. The rules are the same every time.
Bidding on an auction fleet requires a deposit, shown on the listing and normally €500. It exists so that a deadline means something and a seller is not held up by bids from people who are not really buying.
If a winning bidder withdraws after acceptance we will discuss it with them rather than quietly keeping the money. Any deduction would be agreed in writing first.
Prices are quoted per unit in the currency shown, exclusive of VAT and of freight, insurance, duty, clearance and handling unless a quotation says otherwise. Where we quote a landed cost we say so explicitly and we tell you what is inside it.
VAT treatment depends on where the vehicles are, where they are going and your VAT status. We will set out the treatment on the invoice. Payment terms are those in the quotation or order confirmation.
Where you ask us to, we arrange battery-compliant freight and handle export and import clearance at both ends. Lithium batteries require a UN 38.3 test summary, correct packing and labelling, and a carrier willing to take them at their actual state of charge. We chase those documents before a fleet is listed where we can, but we cannot create a document that does not exist.
Transit times are estimates. Ports, carriers, weather and customs are outside anyone’s control, and a delay in them is not a breach of these terms.
Spare parts are quoted per order, because price and lead time depend on model, quantity and destination. The white-label software is supplied under its own separate agreement, which we will give you before you commit to it. Nothing on the software pages of this site forms part of that agreement.
You confirm that neither you nor anyone you are buying for is subject to sanctions, and that you will not resell or ship the vehicles into a sanctioned destination or to a sanctioned party. We will decline or unwind a deal where this is in doubt.
Where we act as intermediary, we are not liable for the seller’s performance, for the condition of the vehicles, or for a contract we are not party to. Where we act as principal, our ordinary obligations as a seller apply.
For our own services, our total liability arising from a transaction is limited to the fees or the purchase price you paid us for it. We are not liable for indirect or consequential loss, including lost revenue, lost operating days or lost contracts.
None of this limits liability that cannot lawfully be limited, including liability for fraud, for deliberate misconduct, or for death or personal injury caused by negligence.
The text, layout and photographs on this site are ours. Manufacturer names and logos belong to their owners and appear here only to identify the vehicles we are dealing in; their use does not imply that those manufacturers endorse us, except where we state a relationship, such as our reseller agreement with Dott.
We keep the site accurate and available as best we can, without promising it is free of errors or never down.
We may update these terms. The version that applies to a deal is the one published when you enquired or bid, and the date of the current version is at the foot of this page.
These terms are governed by the law of the Netherlands. Disputes go to the competent court in Amsterdam, unless we agree otherwise in writing.
Before any of that, email support@fleetser.com or call +31 6 3631 5548. Most things get fixed in one conversation.
See also our privacy policy.
Last updated 8 September 2026.
